Sunday, October 30, 2011

Pulling Teeth

Greyhound Lines, Inc.
P.O. Box 660362
Dallas, TX 75266-0362
Attn: Refund Dept.

Dear Greyhound Lines Customer Service,

I recently traveled from Harrisburg, PA to Portsmouth, NH. At the bus terminal in Harrisburg I requested a ticket to “Portsmouth, New Hampshire via Boston, Mass.” and since the bus was leaving at that very second I immediately jumped on the bus without double-checking my ticket once it was issued. It was only in my layover in New York that I noticed the clerk had sold me a ticket to Boston, Mass. The clerk must have only heard the last part of my statement. Again, the bus was leaving post haste so I immediately jumped on that bus.

I had priced the ticket from Harrisburg to Portsmouth for $117 but the ticket to Boston cost $115. Once in Boston I needed a ticket to Portsmouth and was told I could not change my ticket by merely paying the extra $2. No, I had to pay $21.50 to complete my travel plans.

“But I asked for a ticket to Portsmouth,” I said.
“I can’t help you,” said the clerk.

So I purchased the new ticket.

As you can see by the ticket receipts I did not intentionally split my trip up in Boston as I was on the next available bus for Portsmouth. Obviously, a miscommunication that took place in Harrisburg cost me an extra $19.50 and I am writing to request a refund of this amount.

I sincerely hope you see my position in this incident and refund me the difference in the purchase price of the tickets. My travel plans often include Greyhound I would like to retain my trust that I will not be taken advantage of when I find myself in a harried disposition due to hectic travel situations and environments. It was an honest mistake and I will attempt to speak more clearly in the future to avoid further confusion and expense.

Kind regards,

Oggy Bleacher
134 Lincoln Ave
Portsmouth, NH 03801

Creative Commons License
Man in the Van by Oggy Bleacher is licensed under a Creative Commons Attribution-NonCommercial 3.0 Unported License.